Frequently Asked Questions
Everything you need to know about your skin health journey.
Are Dermalogica products safe for sensitive skin?
Yes, our products are formulated without artificial fragrances and colors. We recommend taking our digital Face Mapping skin analysis to find the specific formulas best suited for your sensitivity level.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product for a full refund or exchange within 30 days of the purchase date.
Do you test your products on animals?
No, Dermalogica is proud to be recognized as cruelty-free by PETA and Leaping Bunny. We do not conduct animal testing on any of our ingredients or finished formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your skincare essentials sooner.
Are your product containers recyclable?
Sustainability is a priority for us. The majority of our bottles, tubes, and boxes are recyclable. We are currently working toward a goal of having 100% of our packaging be recyclable or biodegradable by 2025.