Returns & Exchanges
We want you to be 100% satisfied with your Dermalogica purchase. If for any reason you are not completely happy, you may return your products within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit.
Print and Attach Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing